This job posting isn't available in all website languages

ASK HR Advisor (English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin)

Human Resources
190001GT Requisition #
Share this Job
Careers that Change Lives

Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let’s work together to address the universal healthcare needs and improve patients’ lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.


At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside HR function. The APAC ASK HR center supports 14 countries in APAC and supports 7 key languages: English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin.

A Day in the Life

This is an exciting time to join the APAC ASK HR Team as we embark on a HRSS transformation journey.

The ASK HR Advisor provides a standard level of customer experience to all employees across all levels and functions, providing support on HR related queries including but not limited to: policies, HR Systems, programs, processes, etc. across APAC and/or defined geography as assigned. This position will be based at the Manila office in Philippines

In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise and HR Business Partners to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services. As the first point of contact, you will ensure that you provide a professional, consistent and efficient manner of handling the case and use applicable consultation of simple to complex cases whilst providing the appropriate solution/response.

You are encouraged to proactively learn and support the adoption of Lean culture. You will be coach to identify, resolve and/or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions.

Be curious, ask why, find the how, consult and you’ll find that you are learning through finding solutions to problems.

Key highlights of the day to day responsibilities are as follows:

  • Manage enquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.
  • You will build strong collaboration with HR COE and HRBP on ensuring alignment and consistency of response. ONE Voice in HR
  • Provide support to all employees across APAC on matters related to policies, HR Systems, HR Portal and support the drive to Employee Self-Service and Manager Self-Service
  • Provide transactional support, reporting requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
  • Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
  • Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
  • You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
  • You will have ownership for excellent end-end to handling of the case
  • Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality
  • Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
  • You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better
  • You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)

Together with the Team Members you will embed operational excellence and adherence to standardized work and procedure. You will proactively support the adoption of Lean culture. You will be responsible to adherence quality of service and meet or exceed goals and Key Performance Metrics.

We greatly value our people and we promote and support a positive and inclusive team environment where respect to individual thoughts is valued.

ASK HR Advisor, APAC Must Have: Minimum Requirements
  • Degree required
  • Minimum of 2 years of relevant experience

Additional Requirements

We are looking for a qualified person with a Degree level in Human Resources or other discipline. You are a dynamic team player and can work effectively and proactively on cross-functional teams. You can learn new technologies, processes and information to perform your job. You are good at problem solving and identifying the root cause of the case or issue and able to navigate in a complex structure with a goal to effectively and efficiently resolve the case. You have the passion to provide a meaningful customer experience and make a difference.

Technology: Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday, Taleo

Language Requirement:

  • Good/Fluent in English
  • Other Asian Languages: Mandarin, Thai, Bahasa Indonesia, Korean, Vietnamese

  • About Medtronic

    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

    Physical Job Requirements

    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

    My Profile

    Create and manage profiles for future opportunities.

    Go to Profile

    My Submissions

    Track your opportunities.

    My Submissions
    Please try again.


    Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.

    Change Begins With You

    We look for bold ideas and fresh insights - that's what drives innovation. Come drive the future of healthcare with us.


    The opportunity to invent. The benefit of joining a leader. The power to improve lives. You’ll find all that and more here.

    Learn More


    Bring life-changing solutions to those who need them. Be rewarded for rewarding work.

    Learn More


    Join us in our challenge to make global healthcare more affordable and accessible. Your insight and oversight will help us create solutions that change the world.

    Learn More

    Read About The
    Medtronic Mission.

    Our mission “to alleviate pain, restore health, and extend life” is more than a statement. It’s a belief that our employees live every day.

    Learn More


    Alyse is an Engineering Program Manager for Neuromodulation in Minneapolis, Minnesota.

    Learn More


    Our employees come from varied backgrounds with a common goal—changing lives.

    Learn More

    We value what
    makes you

    Join us, and bring the power of your unique point of view to our culture of collaboration and innovation.

    Learn More
    The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
    Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
    Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.


    Be part of one of the world’s leading medical technologies and solutions companies.