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Associate Quality Systems Specialist, Gurgaon

21000HXL Requisition #

Careers that Change Lives


We are looking for a competitive and trustworthy Associate Quality Systems Specialist to help us build up our business activities.

Support the end to end process of product complaint information that comes into the Complaint Handling Database, from intake to closure in North Asia Region.

We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.


A Day in the Life


  • Translate Japanese event description into English within the complaint data base with support of Machine Translation tool following the complaint processes;
  • Intake, Assessment, and Complaint Determination
  • Complaint Coding
  • Medical Device Reportability Decision & Regulatory Reporting
  • Customer Communication
  • Follow-up communication and closed of complaint
  • Translate Japanese service report into English within the complaint data base with support of Machine Translation tool
  • Process the event within the complaint database as per instruction, including uploading documents into the database

Must Have – Minimum Requirements


  • Full Time Graduation (Any)
  • Japanese language Certification
  • Minimum 1 to 4 Years of experience
  • Others: Data Entry, Operating Microsoft-based PC, experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, Share point, PDF
  • Competencies/Language SkillsAbility to process data accurately and promptly per instruction
  • Communication skills (Appropriate contact when problems occur), Japananese reading and writing skills


Nice to Have


  • Excellent communication and interpersonal skills: Good verbal communicator and presenter
  • Professional presentation and "Presence"
  • Can work autonomously but is also a team player
  • Self motivated and positive
  • Outgoing and friendly:  Enthusiastic, energetic
  • “Can do” attitude
  • Ability to quickly establish credibility with all levels of customer base
  • Good time manager:  Well organized, able to set and reset priorities
  • Willingness to learn, especially technical information
  • Diplomatic




The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.





Together, we can change healthcare worldwide.  At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday.  It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.  Let’s work together to address universal healthcare needs and improve patients’ lives.  Help us shape the future.

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