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19000FDE Requisition #
Authorizations Team Lead
Northridge, CA

Careers That Change Lives 
In this exciting role as a Credit Collections Team Lead you will have responsibility for supporting staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within the department and across the organization.  Assist in answering questions from team members regarding payor and patient billing and collection activities as well as resolve escalated customer complaints.  Additionally, work in conjunction with Patient Financial Services Management team to identify unit priorities and realign staff and workflow as appropriate.  

The Diabetes Group is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care, and improving outcomes; so people with diabetes can enjoy greater freedom and better health.  
We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Visit www.medtronicdiabetes.com  to see an overview of the products in our Diabetes product portfolio. 

A Day in the Life 
  • Monitor all staff worklists and unit email inboxes to ensure turnaround time, aging, and dollar thresholds for all unit worklists are being maintained to achieve established targets
  • Maintain all team lead worklists at inflow, escalating issues as appropriate to supervisor
  • Work with management team to utilize various aging, reconciliation, credit, and worklist reports to realign staff priorities to achieve unit goals.
  • Monitor staff productivity and perform weekly quality reviews, identifying issues, and providing training to improve statistics. Participate with supervisor in QR delivery
  • Ensure availability to staff to provide support in resolving escalated payor inquiries, and patient complaints within required timeframes.
  • Answers day-to-day work related questions related to policies and procedures, systems, and processes, assisting team members in problem solving. 
  • Analyzes credit information to establish customers' credit limits permitting highest profitable sales consistent with reasonably minimum losses. 
  • Counsels and negotiates with customers to improve financial controls, suggests sources of working capital, and sets up special credit arrangements and payment schedules.
  • Plans credit restriction and collection tactics for risky, slow pay, and sensitive accounts.
  • May collect outstanding receivables in accordance with terms and conditions of sale.

Must Have: Minimum Requirements 
To be considered for this role, please ensure the minimum requirements are evident on your resume.
  • High School Diploma or GED AND 6+ years’ experience in healthcare or insurance. 

Nice to Have 
  • Bachelors Degree
  • Previous experience as project or team leader
  • Working knowledge of various insurance plans offered by both government and commercial insurances (PPO, HMO, EPO, POS, Medicare, Medicaid, HRAs, etc.) 
  • Experience leading a team or project, and/or working as a subject matter expert (SME)- preferably relating to healthcare collections, billing and claims processing.
  • Experience with medical billing and collections– CPT, HCPCS, and ICD10 coding.
  • Experience with HIPAA guidelines and healthcare compliance.
  • Knowledge of and experience with basic Microsoft programs including Word, Excel, Visio, and Power Point.
  • Experience in supporting, and providing follow through on newly established (or updates to existing) policies, procedures, and workflows.   
  • Skill in performing all daily tasks independently, while working as part of a team, within a demanding environment that requires the ability to effectively multi-task.
  • Previous experience with GE Centricity.

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.


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