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Bilingual Customer Service Representative (12-month contract)

Sales & Marketing Support
210009F3 Requisition #
Thanks for your interest in the Bilingual Customer Service Representative (12-month contract) position. Unfortunately this position has been closed but you can search our 2,988 open jobs by clicking here.
Must Have: Minimum Requirements
  • A minimum of 2 years of relevant experience in a customer service is required.
  • Completes assigned work in areas of processing orders, credits, returns and other order related functions via all applicable channels for both standard and expedited orders.
  • Maintains comprehensive knowledge of Medtronic products and services.
  • Supports higher complexity accounts and services (e.g. concierge services, capitation/monthly billing, custom orders, bulk orders, etc.).
  • Able to support multiple skill sets and cross functionally trained.
  • Utilizes company policies and procedures while providing world class customer service.
  • Researches, tracks, and provides problem resolution to issues and communicates to the appropriate internal or external customer.
  • Determines corrective course of action in problem situations, balancing customer satisfaction and financial costs.
  • Properly escalates problem situations that may impact customer satisfaction and or revenue.
  • Works with stakeholders to meet schedule delivery requirements.
  • Brings forth best practices ideas and process improvements.
  • Supports automation initiative.
Nice to Have
  • Strong interpersonal skills; ability to communicate clearly and effectively through both verbal and written mediums.
  • Positive and professional demeanor.
  • Strong customer focus skills (listening, empathy, solution-focused.)
  • Ability to problem-solve and make sound decisions via critical thinking.
  • Strong work ethic, sense of urgency and drive for results.
  • Flexibility to change.
  • Ability to work a flexible schedule or extra hours due to business demands (e.g. Quarter End).
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • SAP experience.
  • Strong typing skills.
  • Experience working in a diverse environment

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. 

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

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