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Sales & Marketing Support
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200001CW Requisition #
Careers that Change Lives

 

Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

  • Provide technical/scientific advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
  • Provide sales personnel with technical data necessary for product demonstrations.
  • May make technical or scientific presentations at sales meetings and customer locations.
  • Act as a liaison between sales personnel and technical staff.
  • Provide product related information and assistance to patients and medical professionals using our medical devices to manage to their diabetes.
  • Troubleshoot and resolve technical support inquiries and issues via phone and e-mail from customers.  Determine customer issue or request and resolves inquiry/request exceeding customer expectations.
  • Provide troubleshooting and resolution associated with device functionality and capability. Logical sequence of troubleshooting based upon the customer stated issue including access and use of tools provided.
  • Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
  • Participate in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).
  • Must be flexible to work various shifts (Business Hours Mon-Fri 10:30 am-10:00 pm) and (Sat-Sun 8:00 am-4:30 pm) to meet the needs of our customers. 
  • Working from home an option once fully on-boarded and trained.

Must Have: Minimum Requirements

  • Bachelor's Degree is Required.
  • 1 year of experience is Required.

  • Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
  • Demonstrated ability to present information in a clear, concise and timely manner to customers experiencing medical emergencies.
  • Ability to analyze customers’ needs and the desire to provide excellent solutions and services.
  • Strong communication skills: English/French required. (Written/Oral).
  • Demonstrated competency strength: customer focus, service orientation, relationship building.
  • Proficiency in using a computer to navigate through multiple screens and programs at the same time in order to give and receive information.
  • Basic to intermediate level of math skill is required to assist customers with their vital statistics and issue resolution.

Nice to Have

  • Experience working in the Healthcare industry.

  • Experience using SAP.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 


Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

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Our mission “to alleviate pain, restore health, and extend life” is more than a statement. It’s a belief that our employees live every day.

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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.

WORKING AT
MEDTRONIC

Be part of one of the world’s leading medical technologies and solutions companies.