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Bilingual Patient Registration Associate

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Office Support
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200000NQ Requisition #
Careers that Change Lives

Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

A Day in the Life

The Patient Registration Associate is responsible for providing customer service and administrative services to patients for Medtronic's business units.


Responsibilities may include the following and other duties may be assigned.

  • Provides appropriate support within a designated team/function.
  • Performs a variety of clerical work having some diversity.
  • Work is performed under direct supervision and within prescribed procedures.
  • Data entry of patient registration information i.e.: keying names, addresses, alpha-numeric serial numbers, doctors and hospitals into system.
  • Respond to and follow up on customer and patient calls in a timely manner i.e.: requests for cards update information, verify information, etc.
  • Respond to and maintain Device Registration & Sales email accounts.
  • Work with Customer Service representatives to update Patient Registration as new information is received.
  • Prepare necessary reports in preparation to send identification card request to third party company for processing.
  • Ensure on-going maintenance of hard copy repository of Patient Registration forms.
  • Provide back-up assistance to the Administrative Assistant- Finance/Operations/Service.
  • Provide support and back up coverage to reception (breaks, lunch and vacation coverage), receives and transfers phone calls and takes messages when necessary
  • Responsible for other duties as assigned.
Must Have: Minimum Requirements
  • Minimum of 2 years of relevant experience and a High School Diploma is required.
  • Accurate keyboarding (minimum 35 words per minute).
  • Bilingual – English/French is required.
  • Demonstrated professional telephone techniques.
  • Excellent interpersonal/communication skills.
  • Strong attention to detail.
  • Very good Knowledge of Microsoft Word and Excel.
  • Computer literate in a Windows environment.
Nice to Have
  • Enrollment in a business related diploma program is an asset.
About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

 

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

 


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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.

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