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Clinical Specialist

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Sales & Marketing Support
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2200003F Requisition #

Careers that Change Lives!
Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us and engineer your career!

Bring your talents to an innovative medical technology and healthcare solutions leader.  We deliver with the training, mentorship, and guidance to build your future success.  

Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology.  Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.   

 

A day in the life.

  • Conducts on-site education and / or consulting.
  • Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
  • Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
  • Participates in conventions, forums, and meetings to increase product awareness.
  • Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
  • Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
  • Serves as a technical resource to support sales of a specific medical product or solution.
  • Responsible for reporting complaints and Adverse Drug Reactions (ADR)
  • Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
  • Develop and execute clinical education programs designed to enhance user competencies
  • Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
  • Provides new employee training on products, technology and materials
  • Assist in developing objectives, and programs for marketing and selling the Company’s products
  • Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
  • Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
  • Leads efforts to place speakers on podiums at key conferences
  • Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
  • Education reporting requirements (Must document all clinical support and education)
  • Conduct Monthly Business Reviews with RSM & KAM 

 

Must Have.

  • High School Diploma or GED, Associate degree, or; Bachelor’s degree
  • Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
  • Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;
  • Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or;
  • Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.      
  • CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management. 
  • Must have a valid driver's license and active vehicle insurance policy. 
  • Minimum travel of 50-60% of any given work week
  • Required to travel for clinical coverage as needed and as directed by RSM/KAM/and/or TM
  • Frequent required travel to customer clinics, hospitals and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile

Nice to have

  • A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.     
  • Background in Nursing Education would beneficial
  • Minimum of 5 years of experience in healthcare related Sales and/or Marketing experience
  • Strong knowledge of the healthcare system (National, Provincial and/or Regional level)
  • Medical device experience - ideally in and related to Medtronic Surgical Innovations 
  • Ability to develop and present educational programs and/or workshops
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
  • Skill in organizing resources and establishing priorities
  • Knowledge of adult education and communication principles and practices
  • Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
  • Desire to help others
  • Composed under stress
  • Strategic planning skills
  • Strong communication skills
  • Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures
  • Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
  • Ability to organize, prioritize and schedule work assignments
  • Working knowledge of conflict resolution and mediation principles and techniques
  • Must be willing and able to travel 
  • Ability to occasionally work evenings and weekends for some product evaluations
  • Bilingual French / English

PHYSICAL JOB REQUIREMENTS

  • Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
  • Sitting, standing and/or walking for up to eight plus hours per day
  • Environmental exposures include eye protection, infectious disease and radiation
  • Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
  • Frequently required to use hands to finger, handle or feel objects, tools or controls
  • Ability to effectively use a mobile phone, PC, keyboard and mouse
  • Frequent bending/stooping, squatting and balance
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

 

About Medtronic:

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. 

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

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