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Clinical Specialist, Enabling Technologies (Neurosurgery) - Fayetteville, AR

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Sales & Marketing Support
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20000ETB Requisition #
Careers that Change Lives 

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value – and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.


Join us for a career in sales that changes lives.


A Day in the Life

At Medtronic, the Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation products and service.  Must perform all duties within the Quality System and BCS requirements.


Responsibilities may include the following and other duties may be assigned:


Technical Support 

• Coordinate, schedule and conduct on-site installations with our customers and sales force. 

• Responsible for the completion of all surveys and pegboard scans required for quotation and installation. 

• Represents Medtronic during image-guided surgeries to provide technical assistance. 

• Repairs system hardware and software to maximize system performance. 

• Installs software and hardware upgrades. 

• Performs system preventative maintenance. 

• Provides telephone clinical support to customers. 

• Uses UNIX/LINUX commands to modify operating files. 

• Fulfills Software and Service Contract obligations. 


Customer Support 

• Acts as the primary Medtronic customer liaison for repair and technical support issues. 

• Provides timely information to the district team regarding customer concerns, issues and market opportunities. 

• Calls sites proactively to assess satisfaction and usage levels of products. 

• Maintains familiarity with status of calls and issues at customer sites. 

• Manages field complaint activity through to full resolution 

• Files weekly site visit and customer contact reports for service improvement purposes 


Educational Support 

• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our image guided surgery products. 

• Provides a clinical resource for surgeons, clinicians and others being trained. 

• Updates customers on tips, shortcuts and suggestions, as appropriate. 

• Participates in in-house sponsored customer training at designated sites. 

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). 

• Assists Sales Management and In-house Training departments in educating/training new sales representatives and Clinical Specialists. 


Sales Support 

• Represents Medtronic during surgical evaluations and demonstrations involving Surgical Technologies products by attending cases and instructing physicians during clinical procedures, as directed by the Regional Sales Director. 

• Introduces and/or demonstrates more complex, new image-guided products and applications to physicians and hospital staff. 

• Demonstrates image guided surgery products on the show floor and technical suites during major national surgeon meetings. 

• Works as a team member with the Regional Sales Director to prioritize customer technical support and service expectation goals. 

• Provides potential leads for new products, opportunities and customers to the Area Sales Manager(s) that are uncovered during the course of product demonstrations, evaluations and training. 

• Provide input on new product development based on in-field experience. 

• Responsible for documentation at new or existing installations

Careers that Change Lives 

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value – and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.


Join us for a career in sales that changes lives.


A Day in the Life

At Medtronic, the Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation products and service.  Must perform all duties within the Quality System and BCS requirements.


Responsibilities may include the following and other duties may be assigned:


Technical Support 

• Coordinate, schedule and conduct on-site installations with our customers and sales force. 

• Responsible for the completion of all surveys and pegboard scans required for quotation and installation. 

• Represents Medtronic during image-guided surgeries to provide technical assistance. 

• Repairs system hardware and software to maximize system performance. 

• Installs software and hardware upgrades. 

• Performs system preventative maintenance. 

• Provides telephone clinical support to customers. 

• Uses UNIX/LINUX commands to modify operating files. 

• Fulfills Software and Service Contract obligations. 


Customer Support 

• Acts as the primary Medtronic customer liaison for repair and technical support issues. 

• Provides timely information to the district team regarding customer concerns, issues and market opportunities. 

• Calls sites proactively to assess satisfaction and usage levels of products. 

• Maintains familiarity with status of calls and issues at customer sites. 

• Manages field complaint activity through to full resolution 

• Files weekly site visit and customer contact reports for service improvement purposes 


Educational Support 

• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our image guided surgery products. 

• Provides a clinical resource for surgeons, clinicians and others being trained. 

• Updates customers on tips, shortcuts and suggestions, as appropriate. 

• Participates in in-house sponsored customer training at designated sites. 

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). 

• Assists Sales Management and In-house Training departments in educating/training new sales representatives and Clinical Specialists. 


Sales Support 

• Represents Medtronic during surgical evaluations and demonstrations involving Surgical Technologies products by attending cases and instructing physicians during clinical procedures, as directed by the Regional Sales Director. 

• Introduces and/or demonstrates more complex, new image-guided products and applications to physicians and hospital staff. 

• Demonstrates image guided surgery products on the show floor and technical suites during major national surgeon meetings. 

• Works as a team member with the Regional Sales Director to prioritize customer technical support and service expectation goals. 

• Provides potential leads for new products, opportunities and customers to the Area Sales Manager(s) that are uncovered during the course of product demonstrations, evaluations and training. 

• Provide input on new product development based on in-field experience. 

• Responsible for documentation at new or existing installations


Must Have: Minimum Requirements 

•  A High School Diploma or GED with a minimum 6 years of clinical or medical sales 

   experience; or

•  An Associate’s Degree with a minimum 4 years of clinical or medical sales experience;or 

•  A Bachelor’s Degree with a minimum of 2 years of clinical or medical sales experience.


Nice to Have: 


•  RT and/or MRI certification

•  Prior experience with Image Guided Systems

•  Prior experience with MRI

•  Operating room experience


Physical Job Requirements:

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision. 


**Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.   


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Medtronic:

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. 

EEO Statement:

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: 
http://www.uscis.gov/e-verify/employees.

DISCLAIMER:
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.

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