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Customer Service Rep German/English

Sales & Marketing Support
21000K5G Requisition #

Customer Service Representative

Careers that Change Lives

To support our  Specialized Services Customer Care team we are currently looking for a full-time , customer focused and accurate Customer Service Representative.

A Day in the Life  

We offer you a position where  you support all the day-to-day Order-To-Cash  processes such as orders processing, disputes & credits, answering enquiries, returns, and order monitoring  & follow up. 

You do this  for the most critical business groups within Medtronic; your operational support has a direct impact to improve the life of our patients.

 You are the single point of contact for our business contacts for the execution of the OTC processes within a cooperative relationship.

To be successful in this role, you are a pro-active , team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with customers and colleagues in other departments and disciplines. Managing several tasks at once poses no problem for you.

Must Haves

  • Bachelor degree (or at least MBO+)
  • (Near-) native in the local language of the region you support (Italian, French, Spanish, Portuguese, etc) and fluent in English
  • 2+  years experience in customer service and order management
  • Excellent verbal & written communication skills
  • Computer literacy (MS-Office outlook, excel, word)
  • Strong sense of responsibility and ability to cope with stressful situations
  • Customer focused

Nice to Haves

  • It is strongly preferred to have experience with SAP/ SAP CRM

Please note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 80km radius of our Medtronic office in Heerlen, the Netherlands.

After covid, we expect to work 2 days per week in the office; the other days will be home office. The exact way of working will be further decided & communicated by Medtronic.

We Offer

In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. 

Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

•    Flexible working environment;
•    Annual Incentive Plan % depending on company results;
•    Pension scheme and group discount on healthcare insurances 
•    Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
•    Employee Assistance Program and Recognize! (our global recognition program)

Your Answer 

Is this the position you were waiting for? Then please apply directly via the apply button! 

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. 
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. 

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.


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