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Sales & Marketing Support
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19000FFI Requisition #
Thanks for your interest in the Customer Service Rep II position. Unfortunately this position has been closed but you can search our 2,407 open jobs by clicking here.
BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• High School Diploma or GED
• Minimum of 2 years of relevant experience                             

Nice to Have:
• Ability to multi-task in a fast-paced environment.
• Experience with interpersonal interactions with customers
• Experience in using a computer and multiple software programs
• High volume call center experience (40 calls a day on average per rep) in a technical troubleshooting helpdesk role.
• Ability to use multiple software programs and navigate through multiple screens and programs at the same time.
• Ability to read and follow flow diagrams and previous experience working with decision trees.
• Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions
• Ability to receive and provide feedback in a positive manner, utilizing it to foster strong relationships
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience with customer resolution according to department protocols and requirements.
• Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues.
• Strong written and verbal communication skills.
• Experience using Siebel and/or Service Now to identify patient records, document calls, and research patient history.
• Work experience in the medical device or medical industry. 
• Knowledge of HIPAA and other FDA regulations.


PHYSICAL JOB  REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT MEDTRONIC:
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. 

EEO STATEMENT:
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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