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Customer Support

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Sales & Marketing Support
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2000012D Requisition #
Thanks for your interest in the Customer Support position. Unfortunately this position has been closed but you can search our 1,773 open jobs by clicking here.

 JOB QUALIFICATIONS

- Graduated from Business Administration or Public Relation.
- Working in a customer service environment
- Experience using tools such as Word, Project, Excel, PowerPoint, Visio and/or Adobe Acrobat, and Internet search engines 
- Ability to work remotely, with limited supervision.

JOB EXPERIENCE
Must Have
 
- For experienced engineer - More than 2 years relevant experience in CS or similar position 
- Typically resolves problems using existing  solutions
- Business Telephone skills
- Strong Arabic written and verbal communication skills. English language skill also highly desired
- Passport or Visa allowing for worldwide travel 
- Contributes to process improvements

Nice to Have

- Experience in working in the hospital setting and knowing the organization of the different departments (procurement, theatre, service engineers etc.)
- Familiar with ISO quality management systems
- Working with Net Promoter score
- Contract Management
- Able to work in a team or on an individual basis.
- Experience in SAP or similar systems
- Have worked in an organization that drives customer intimacy through the use of systems such as Net Promoter Score philosophy and system and experience of using within the customer service sector.

SKILLS/COMPETENCIES

Customer Focus
Is dedicated to exceeding the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 

Business Acumen
Knows how business works. Knowledgeable in current and future practices and trends and information affecting the medical devices business. Is aware of the competition and how strategies and tactics work in the marketplace. Can identify business and commercialization opportunities and can sell.

Drive for Results
Can be counted on to exceed goals successfully. Steadfastly pushes self and others for results Able to communicate and drive the team to achieve goals. 

Problem Solving:
Uses rigorous logic and methods to solve difficult problems with effective solutions. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
 
Technical Learning
Naturally inquisitive with all things technical and seeks out technical challenges and comes to solid fixes. Seeks out opportunity to learn and develop.

Planning and priority setting:
Sets objectives and goals. Develops meticulous schedules and constantly reviews as other priorities arrive. Anticipates and adjusts for problems and roadblocks. Is not afraid to escalate to get resolution of roadblock. Identifies the critical few for self and others easily. 

Decision Making
Gather information, evaluate and act, make critical decisions effectively, often without full information. Review and update as required to ensure business performance continuity and  customer focus at  all times

Innovation
Constantly update knowledge of business, competitors and technology to identify opportunities to improve the value of the Covidien customer experience. Implement changes effectively and measure affects



Action Orientated 
Enjoys hard work. Is action orientated and full of energy for the things that he or she sees as a challenge? Not fearful of acting with a minimum of planning. Has the confidence to act. Gets on and seizes opportunity.


Time Management (includes Priority Setting / Delegation)
Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.


Conflict Management
Manage conflict in a positive manner by reading situations quickly, exercises focused listening and resolves issues quickly and fairly through co-operation.

Communication:
Ability to communicate effectively, show empathy. Strong listening skills and be able to manage difficult conversations.

Travel Required:  Flexibility to travel frequently, sometimes more than 5% of time - including frequent international travel 

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