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HR Operations Specialist

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Human Resources
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19000AOH Requisition #
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OUR PURPOSE 
At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside HR function. The APAC ASK HR center supports 14 countries in APAC and supports 7 key languages: English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin. 


OUR OFFER 
This is an exciting time to join the APAC ASK HR Team as we embark on a HRSS transformation journey.


In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise and HR Business Partners to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services. As the first point of contact, you will ensure that you provide a professional, consistent and efficient manner of handling the case and use applicable consultation of simple to complex cases whilst providing the appropriate solution/response.


You are encouraged to proactively learn and support the adoption of Lean culture. You will be coach to identify, resolve and/or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions. You are encouraged to gain in-depth understanding of processes and can correlate policies, legislations and tools into your day to day operational activities. 


Be curious, ask why, find the how, consult and you’ll find that you are learning through finding solutions to problems.


Key highlights of the day to day responsibilities are as follows:
•Manage the execution of a range of HR processes within the HR Shared Service Centre which includes but not limited to: onboarding/off-boarding administration, execute WD Business process as captured in the service delivery catalogue, employee document management, benefits and employee queries and other HR Processes as per ASK HR Service Catalogue 
•Work closely with payroll and HR Business Operations on process execution and data governance
•Manage enquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.
•You will build strong collaboration with HR COE and HRBP on ensuring alignment and consistency of response. ONE Voice in HR
•Provide support to Japan employees on matters related to policies, processes, HR Systems, HR Portal and support the drive on Employee Self-Service and Manager Self-Service 
Though the scope is primarily provided to assigned location (i.e. Japan), this may expand as and when required for career development and operational capability.
•Provide transactional support, reporting requirements and administrative tasks such as Verification of Employment, Business Visa letters etc. 
•Actively identifies improvement and effectively escalate issues. 
•Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
•Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality
•Perform transactional and administrative task and documentation within the scope ASK HR Service Delivery Catalogue 
•Perform check and balance, ensuring accuracy and completeness of data on all transactional and documentation tasks
•You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute on making things better
•You will contribute on building the knowledge-based article, work instruction and other centralized information (i.e. FAQ)
•Collaborate with the HR COE, process management team and HR Business Operations Team on delivering a fully integrated service delivery experience to our customers

Together with the Team Members you will embed operational excellence and adherence to standardized work and procedure. You will proactively support the adoption of Lean culture. You will be responsible to adherence of quality service and meet or exceed goals and Key Performance Metrics. 


We greatly value our people and we promote and support a positive and inclusive team environment where respect to individual thoughts is valued. 


YOUR PROFILE
We are looking for a qualified person with a Degree level in Human Resources or other discipline and desirably with at least one year of relevant experience in HR, HR Operations ? HR Shared Services.  You are a dynamic team player and can work effectively and proactively on cross-functional teams.  You can learn new technologies, processes and information to perform your job. You are good at problem solving and identifying the root cause of the case or issue and able to navigate in a complex structure with a goal to effectively and efficiently resolve the case. You have the passion to provide a meaningful customer experience and make a difference.


Technology:
Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday, Taleo


Language Requirement: 
Fluent and/or native Japanese Speaker
Good/Fluent in English


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