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Human Resources
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19000PAN Requisition #
Careers that Change Lives


This role is responsible for processing and communicating information related to HR Service Delivery processes. This role focuses on Workday Staffing transactions and processes and can include other HR processes as needed. It includes providing a high-level of customer service to HR staff, manager, and employees, processing changes/forms and responding to inquiries via phone calls and emails. This role requires general knowledge of HR processes, may have expertise about specific Workday Staffing processes (Hires, Job Changes, and Terminations) and will work with more complex problems, issues and processes within the standard documented work.


A Day in the life


Responsibilities may include the following and other duties may be assigned

  • Performs data entry of complex employee information into various Medtronic systems on an accurate and timely basis. Data entry and support may include areas such as Staffing, Contingent, Organizations, Global Mobility and other HR Operations areas as appropriate.
  • Maintain data quality and integrity between our current (Workday) HR systems.
  • Responds to customer requests for information as appropriate both verbally and in writing. Utilizes various resources to ensure that a complete and accurate answer is provided. Directs customers to additional resources, including documented information, reference materials and self-service tools.
  • Researches and resolves problems and issues, utilizing various tools.
  • Responds to specialized customer service requests for information (i.e. providing direction to HR about how to update employee information, dealing with moderately complex process issues).
  • Provides skilled technical support, which may include data coordination, data analysis, tracking and coding.
  • May work on other documented processes that have moderate variability, such as running Workday tasks or reports.
  • As appropriate, escalates more complex problems and issues that cannot be resolved with the standard work processes and information.
  • Identifies process issues and makes recommendations for process improvements.
  • Maintains appropriate records for audits, SOX, customer inquiries and as required by HROC work processes.
  • Assists with testing of documentation and enhancements for basic and intermediate work processes.
  • Resolve ServiceNow HR tickets in a timely manner


Must Have: Minimum Requirements
  • Minimum of 2 years of relevant experience.


Your Profile

  • 2+ years of experience in at least one of the following areas: Human Resources, Operational or Customer Service Call center Bachelor’s degree in one of the following areas: HR, Social Sciences, Business, or IT
  • Experience with data entry
  • Experience with Microsoft Office Applications (Word, Excel, and Outlook)
  • Bachelor’s degree
  • General knowledge of Human Resource practices, techniques and standards
  • Experience with HRIS systems such as Peoplesoft or Workday
  • Proficient data entry skills with an average of 60 words per minute with a high degree of accuracy
  • Highly organized with good follow thru skills
  • Ability to communicate clearly both in writing and verbally


About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.


Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)


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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.

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