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Patient Service Specialist with Afrikaans

📁
Sales & Marketing Support
📅
21000L7O 충원요청 번호

Careers that Change Lives

Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

A Day in the Life

Provide timely, safe and efficient product related information and assistance to our customers (patients, Sales Reps, medical professionals, etc) regarding the use of Medtronic Diabetes products. Resolve technical support for customers by troubleshooting, capturing and following-up on Product Observations and Interactions.  Exceed customer expectations when resolving inquiries/requests.  

MAIN JOB DUTIES/RESPONSIBILITIES

Therapy and Product Knowledge

  • Using proficient disease and therapy knowledge to support customers
  • Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers
  • Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets

Call Management

  • Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories
  • Ensure on or above-target compliance with call quality standards
  • Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
  • Demonstrate empathy, patience and resilience while safely assisting customers

Troubleshooting & Quality Management

  • Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements 
  • Accurately and consistently document customer feedback and troubleshooting completed
  • Ensure support and solutions provided are aligned with Department and Standard Operating Procedures
  • Coordinate return flow for all Diabetes products for quality analysis 
  • Core Elements
  • Understand, comply  with Medtronic policies and serve as an ambassador for Medtronic with internal/external stakeholders
  • Active and effective communication with customers, to record and present clear and concise information in a timely manner - both verbally and written
  • Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs
  • Ability to handle high stress environment
  • Frame problems as opportunities when evaluating solutions provide excellent solutions and services to customers
  • Engage in self-development, including participation in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products)
  • Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments to meet customer needs
  • Available to work on-call outside of business hours as scheduled in department (Weekends and bank holidays)

Must Have (Minimum Requirements):

To be considered for this role, the minimum requirements must be evident on your resume.

  • At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience
  • Strong oral and written language skills in: Afrikaans and English
  • Post-secondary education
  • Diabetes and Therapy Knowledge
  • Experience using: SAP and MS Office suite (Word, Excel, Outlook)
  • Experience troubleshooting medical equipment/services in contact center/helpdesk 
  • Keyboarding 40 WPM average

Nice to Have (Preferred Qualifications):

  • Effective multi-tasking (navigating between programs to access customer data and input text during call)
  • Basic to intermediate level of math skill required to assist customers with their vital statistics

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button! 

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. 
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the 
future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. 

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.

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Watford, Hertfordshire, United Kingdom

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Watford, Hertfordshire, United Kingdom

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📁 Sales & Marketing Support

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변화는 여러분과 함께 시작됩니다

우리는 대담한 아이디어와 신선한 통찰력을 찾고 있습니다. 그것이 바로 혁신의 원동력입니다. 함께 의료 업계의 미래를 열어 나갑시다.

엔지니어링

발명 기회. 리더와 함께할 수 있는 혜택. 삶을 향상시키는 힘. 이곳에서 이 모든 것과 그 이상을 찾으실 수 있습니다.

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영업

인생을 변화시킬 해법이 필요한 사람들에게 이를 제공합니다. 보람된 업무를 수행하고 보상을 받으세요.

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규제

전 세계 사람들이 좀 더 쉽고 저렴하게 의료 혜택을 받을 수 있도록 하려는 우리의 도전에 동참하십시오. 여러분의 통찰과 관리감독은 우리가 세계를 변화시키는 해법을 마련하는 데 도움이 됩니다.

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Medtronic 미션에 대해 읽어 보세요.

“통증 완화, 건강 회복, 수명 연장”이라는 우리의 미션은 표현된 것 그 이상을 의미합니다. 그것은 우리 직원들이 매일을 살아가는 신념입니다.

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직원 스토리:
엔지니어링

Alyse는 미네소타 주 미네아폴리스에서 신경조절 분야의 엔지니어링 프로그램 매니저로 일하고 있습니다.

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MEDTRONIC? 에서 일하는 것에 대해 궁금하십니까?

우리 직원들은 다양한 배경을 갖고 있으며, 삶의 변화라는 공동의 목표를 가지고 있습니다.

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우리는 여러분을특별하게 만드는것을 소중하게 여깁니다.

동참하세요. 여러분만의 특별한 관점은 우리 회사의 협력 및 혁신 문화에 큰 힘이 될 수 있습니다.

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전 세계의 의료 접근성 향상이라는 우리의 미션은 우리 모두가 커다란 긍지를 가지고 달성을 위해 열심히 노력하는 사명과도 같은 것입니다. 좋은 사람들, 즐거운 분위기, 대도시 수준의 봉급. CEO는 우리에게 미션을 매우 분명하게 전달할 뿐 아니라 미션 달성을 위해 헌신하고 있습니다. 정말 멋진 분입니다.
스마트하고 최선을 다하는 동료 직원들. 미션 추구. 좋은 복리후생. 훌륭한 장기 경력 기회. 여러분이 항상 흥미로운 프로젝트를 찾아 일할 수 있을 만큼 큰 회사입니다.
내가 매일 하는 일이 생명을 구하는 데 도움이 된다는 사실을 알고 나면 이곳은 정말 일하고 싶은 곳이 됩니다. 군더더기 없는 실무, 품질 등에 대한 교육. 훌륭한 동료들.

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