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Patient Service Specialist with Afrikaans

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Sales & Marketing Support
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21000L7O 招聘登记表编号

Careers that Change Lives

Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

A Day in the Life

Provide timely, safe and efficient product related information and assistance to our customers (patients, Sales Reps, medical professionals, etc) regarding the use of Medtronic Diabetes products. Resolve technical support for customers by troubleshooting, capturing and following-up on Product Observations and Interactions.  Exceed customer expectations when resolving inquiries/requests.  

MAIN JOB DUTIES/RESPONSIBILITIES

Therapy and Product Knowledge

  • Using proficient disease and therapy knowledge to support customers
  • Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers
  • Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets

Call Management

  • Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories
  • Ensure on or above-target compliance with call quality standards
  • Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
  • Demonstrate empathy, patience and resilience while safely assisting customers

Troubleshooting & Quality Management

  • Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements 
  • Accurately and consistently document customer feedback and troubleshooting completed
  • Ensure support and solutions provided are aligned with Department and Standard Operating Procedures
  • Coordinate return flow for all Diabetes products for quality analysis 
  • Core Elements
  • Understand, comply  with Medtronic policies and serve as an ambassador for Medtronic with internal/external stakeholders
  • Active and effective communication with customers, to record and present clear and concise information in a timely manner - both verbally and written
  • Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs
  • Ability to handle high stress environment
  • Frame problems as opportunities when evaluating solutions provide excellent solutions and services to customers
  • Engage in self-development, including participation in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products)
  • Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments to meet customer needs
  • Available to work on-call outside of business hours as scheduled in department (Weekends and bank holidays)

Must Have (Minimum Requirements):

To be considered for this role, the minimum requirements must be evident on your resume.

  • At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience
  • Strong oral and written language skills in: Afrikaans and English
  • Post-secondary education
  • Diabetes and Therapy Knowledge
  • Experience using: SAP and MS Office suite (Word, Excel, Outlook)
  • Experience troubleshooting medical equipment/services in contact center/helpdesk 
  • Keyboarding 40 WPM average

Nice to Have (Preferred Qualifications):

  • Effective multi-tasking (navigating between programs to access customer data and input text during call)
  • Basic to intermediate level of math skill required to assist customers with their vital statistics

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button! 

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. 
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the 
future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. 

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.

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改变从你开始

我们寻找大胆的想法以及全新的观点,这将引领我们走向创新之路。来与我们一同引领医疗行业的未来。

工程部门

进行发明创造的机会。加入领导团队的益处。提高生活水平的能力。除此之外,在这里你还将有更多发现。

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销售

为有需求的人们提供改变他们生活的解决方案。从工作中取得应有的回报。

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监管

接受我们的挑战,让全球医疗服务的价格更加廉宜,让更多的人能够享受医疗服务。你的洞察力和观点将帮助我们创造出能够改变世界的解决方案。

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了解 MEDTRONIC 的使命。

我们的使命是 “减轻病痛、恢复健康及延长寿命” 这不仅仅是一句口号。这是我们的员工每天赖以生存的信仰。

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员工故事:
工程部门

Alyse是神经调控部门的工程项目经理,工作地点在明尼苏达州明尼亚波利斯市。

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想要了解在 MEDTRONIC 的工作是如何的吗?

我们的员工有着不同的背景却有着相同的信念-改变生命。

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我们重视你所拥有的独一无二 的品质。

欢迎加入我们,将你独到的观点带入到我们共同协作和创新的文化中。

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我们努力工作,致力于在全球范围内扩大医疗服务的受众群体,对此我们感到十分骄傲。出色的员工、愉悦的氛围、有竞争力的薪资。首席执行官是一位伟大的人物-他明确地践行着这一使命,并且全身心地投入到他的生活和工作中,只为实现这一目标。
聪明又承担义务的同事。使命驱动力。良好的福利。良好的长期职业机会。你始终可以在公司里发现有趣的项目并投身其中。
这里是一个非常好的工作场所,因为你知道自己每天所做的工作都将挽救人们的生命。在精益实践、质量和其他方面的培训。出色的同事。

MEDTRONIC 工作

成为全球领先的医疗技术和解决方案公司的一员。