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Patient Services Rep III

Sales & Marketing Support
21000TAU Requisition #
Thanks for your interest in the Patient Services Rep III position. Unfortunately this position has been closed but you can search our 3,232 open jobs by clicking here.
Must Have: Minimum Requirements

Basic Qualifications
•Associate’s Degree
•Excellent verbal and written communications skills required in both English and Spanish
•2+ years administrative support and/or customer service experience in a professional corporate environment.
•Experience in healthcare , pharmaceutical, or medical insurance industries
•Ability to work flexible schedule as business needs dictate
•2+ years of experience in using a computer and multiple software programs and the ability to navigate through multiple screens and programs at the same time while on the phone
•2+ years of experience with non-traditional technologies (e.g., iPad) and scanning documents.
•2+ years of experience with Microsoft applications (Word, Excel, PowerPoint)
•2+ years of experience assisting customers via phone

Desired / Preferred Qualifications
•Bachelor’s Degree
•Self-motivated with proven problem-solving skills;
•Able to work with minimal supervision and a quick study on therapies and processes;
•Works well under pressure in a dynamic environment;
•Knowledge and experience in patient-focused environment;
•Excellent verbal and written communication skills;
•Demonstrated ability to regularly multi-task and meet deadlines;
•Organized, efficient, and process-oriented;
•Able to work with diverse groups and personalities both virtually, via phone, email and/or in person;
•Team player with the ability to work with and through others at all levels of an organization;
•Ability to problem solve and develop solutions to a variety of urgent problems, while referencing policies and practices for guidance;
•Able to independently perform complete and diverse administrative duties;
•Proven ability to provide excellent customer service with superior soft skills;
•Demonstrated critical thinking skills to facilitate problem solving and proactive issue resolution;
•Proven ability to produce consistent high quality and detailed work;
•Proven negotiation skills and patience that create a positive customer experience;
•Proven ability to maintain confidential information;
•Preferred experience in Patient Support Programs

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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