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Sales & Marketing Support
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19000BUV Requisition #
MAIN PURPOSE OF JOB

Provides hands-on support in the day-to-day administration of pre-sales processing in the KSA Pricing Team.  Interfaces with all stakeholders to resolve escalated issues. Promotes and enhances exceptional pre-sales administration to the organization and said business’s. Ensure that all quotes and tenders received are completed and answered in a timely manner.

MAIN JOB DUTIES/RESPONSIBILITIES

-    Coordinate all Pre-Sales administration & activities for MITG business.

Operations:
-    Liaison between the internal departments – BUs, Finance, Customer Care, Regulatory, SBU, etc.
-    Enter the quotations on vendavo and keep track of all the quotes provided.
-    Follow-up on orders processing and ensure that invoices are received.
-    Daily update of the forecast and the invoiced orders, back orders, etc.
-    Create and arrange the link between quotations and Business Purchase Orders.
-    Be aware at all times of the YTD sales of the division, forecast of the months/quarters, AOP of the months/quarters/year.
-    Know the accurate amount of orders to be invoiced and the value of items on back order
-    Assist the Sales managers/supervisors in the preparation & submission of Quotations and Tenders, and provide them with the necessary documents, brochures, certificates, etc.
-    Maintaining accurate databases such as price lists, payment requests list, product materials listing, registrations listing (TUV, certificates), etc.
-    Follow-up on Sales related activities with customer care such as orders/ back orders / reverse orders monitoring, invoicing, shipments, quotes, tenders etc.
-    Ensure timely and complete action with all stakeholders.
-    Ensure ongoing operations, processes and programs are completed on schedule following the established policies, practices and procedures.
-    Collaborate with the various Business Groups across KSA by bringing synergies and homogenizing processes.
-    Resolve escalated issues related to pre-orders, quotes and tenders on a local and regional level in a reduced the resolution time.
-    Actively participate in KSA Function and Business Meetings periodically to obtain feedback and insight into their evolving needs and the adequate consumer support systems and processes.
-    Serve as a back-up for the team especially during peak times and back-up support for Managers.



Standardization of Processes:
-    Proactively identify opportunities to improve and enhance systems and processes to increase the efficiency and effectiveness of the team.
-    Execute system control reports, and address all issues to ensure timely and accurate resolution.
-    Spot trends across businesses; take action and make recommendations accordingly.
-    Provide, when needed, process and tool enhancements or modifications and work with IT to enhance/redesign operating systems as needed.

Data Consolidation:
-    Maintain detailed customers database and documentation of all accounts to support the businesses workflow and reporting.
-    Manage and consolidate customer’s orders/tenders, shipments, and payment terms portfolio.
-    Maintain accurate traceability files for online trials, firm/gratis/samples orders, demo details, implanted products, and contact/user records on internal systems.
-    Consolidate pricelists across all KSA Businesses per country/customer on an annual basis.
-    Maintain an updated/healthy detailed shared folder across the pricing team.

Reporting:
-    Submit Month-End reports to management.
-    Assist in the creation of related analysis reports, strategic new initiatives and projects.
-    Produce meaningful reports, maintain database integrity, develop and document internal procedures.
-    Implement, track and continuously improve metrics and reports to support multiple business process improvements.


Compliance:
-    Ensure the Order Management Function is compliant to MDT policies and BCS regulations.
SKILLS/COMPETENCIES

-    Support a high performance culture.
-    Engagement: maintain a sense of ownership for own work; encourage others to perform at their best.
-    Judgment: make timely and sound decisions based on thorough consideration of relevant objective information.
-    Planning: determine the support and or resources needed to complete assignments.
-    Proactive: anticipate and ensure uninterrupted operations for the BUs.
-    Advanced Excel, PowerPoint, data analysis and presentation skills; experience in using pivot tables, graphs, surveys and ability to write clear and concise reports.



About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.

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