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Principal Field Service Technical Training Specialist - Navigation

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Marketing
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2000055O Requisition #
Careers that Change Lives


The Principal Field Service Technical Training Specialist has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers. You will be responsible for creating and delivering the course curriculum for Imaging  and Navigation product/technology education to enable both employees and customers with the technical knowledge on the safe and effective use, troubleshooting, repair and maintenance of our O-Arm imaging and navigation products.


A Day in the Life


Instructional Design & Project Management

  • Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
  • Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
  • Drive innovative training methods including on-line modules and video tutorials, using SABA as central tracking repository, using salesforce.com as e-distribution for content.
  • Prepare Instructor Guides and train-the-trainer program on new/revised curricula and materials, on a global basis. 
  • Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
  • Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
  • Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
  • Provide timely evaluation and feedback to trainees and their managers/supervisors.
  • Partner with Field Service Engineers (including job shadow) and Factory to understand manufacturing process to develop and maintain technical knowledge, system intricacies  and troubleshooting skills.
  • Coordinate continuous training opportunities for global Field service team. Duties may include review of newly released/updated repair procedures, direct vendor training opportunities, or troubleshooting skills building.
  • Technical Subject Matter Expert for current O-Arm and Navigation platform as well as future platforms and interfaces.
  • Technical Subject Matter Expert on the use of all O-Arm test equipment and the performance of calibration processes.
  • Technical Subject Matter Expert on O-Arm and Navigation installation and planned maintenance procedures.
  • Provide feedback from training into new and sustaining projects as appropriate.
Training Services Delivery

  • Conduct Level 2, Level 3 and Shared Service O-Arm training courses in varied locations as needed.
  • Create, implement, and deliver global technical service training course specific for the navigation platform family (S7, i7, Fusion, AxiEM, etc.)
  • Manage course preparations and facility set up as needed.
  • Conduct training for new product introductions and/or software releases.
  • Ensure proper training attendance is documented and updated in proper locations per procedure.
  • Interact in a professional manner with all course participants in both classroom and social situations.
  • Maintains and demonstrates a high level of technical knowledge of current imaging and navigation maintenance, repair and troubleshooting procedures. Uses this knowledge to better present course content and answer technical questions of course participants.
  • Conduct train-the-trainer programs for Services educational course offerings.
  • Retain a comprehensive understanding and clinical knowledge of the Neurosurgery technology.

General

  • Obtain any ongoing education necessary to maintain a cutting edge education and training curriculum.
  • Obtain and maintain Instructor Certification (and any other professional licensure)
  • May assist in the technical support for users of intra-operative imaging system. This may include phone support for users and/or technical staff.
  • Travel requirement: 25-50% both domestic and international
Must Have: Minimum Requirements
  • Bachelors degree and at least 7 years of relevant experience to include technical training and electrical technology/troubleshooting experience, OR 
  • Advanced degree and at least 5 years of experience 

Nice to Have

  • Direct experience with O-arm and/or Mazor X products
  • Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, dosimeters, flow meters, etc)
  • Ability to read and understand schematics and engineering drawings
  • Familiar with the FDA 21 CFR, CGMP for Medical device
  • Advanced education in Electrical Engineering or Scientific discipline or similar related field.
  • Biomedical Engineering background or equivalent.
  • 2 years’ experience with medical devices.
  • Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.
  • Systems are primarily used in the operating room, so healthcare/surgical setting experience.
  • Experience with x-ray systems particularly mobile fluoroscopy or CT systems.
  • Familiarity with FDA product requirements and state regulations.
  • Experience with robotics, imaging or motion control helpful.
  • Certification as an x-ray service provider.
  • Familiarity with regulatory guidelines and radiation safety.
  • Ability to function well under pressure and expend effort to meet schedules and deadlines
  • Regional as well as international training will be necessary on an adhoc basis.
  • Direct field and factory hands-on experience will be provided towards technical knowledge development.
  • Adept with the use of basic hand tools and mechanical and electronic devices.

About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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