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Sales & Marketing Support
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18000G2E Requisition #
Thanks for your interest in the Senior Customer Service Specialist position. Unfortunately this position has been closed but you can search our 2,266 open jobs by clicking here.


DESIRED/PREFERRED EXPERIENCE & QUALIFICATIONS:

 

  • 4+ years of experience in customer care, helpline or patient support role, in a Subject Matter Expert or Coach/QA role
  • Minimum of 4 years of experience in the BPO/Call center or Shared Services environment preferably with overseas markets (APAC, US, EMEA, etc.)
  • Experience in medical device or healthcare industry preferred but not required
  • Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
  • Solution orientated with a “can do” attitude and proactive, bias for action nature
  • Demonstrates initiative and innovation to generate ideas and solutions in different situations
  • Results orientated – Self-motivated and positive
  • Proven evidence of Medtronic Leadership Traits:

     

    • Shape - Demonstrates global business acumen, thinks critically and makes sound decisions, sets strategic direction
    • Engage - Collaborates and creates alignment; attracts, deploys, and develops talent; fosters diversity and inclusion
    • Innovate - Focuses on patient and customer, generates breakthrough ideas, initiates and leads change
    • Achieve - Sets high standards, instills operational excellence, drives accountability, models ethical behavior


BASIC QUALIFICATIONS:

 

  • Excellent verbal and written communication skills.
  • MS Office Advanced Proficiency
  • Tertiary degree


PHYSICAL JOB REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, the employee is regularly required to be independently mobile.
  • Must be able to travel independently to various Medtronic buildings/sites.
  • Some out of hours work will be required
  • Role is based in Bonifacio Global City, Taguig, Metro Manila, Philippines

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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
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