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Senior Supervisor Technical Service

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Sales & Marketing Support
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19000CSC Requisition #

Careers that Change Lives

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. The Technical Service team of the RC&TS (Regulatory Compliance & Technical Service) provides advanced technical and clinical (ad-hoc) support to Medtronic field employees, regional technical service organizations and health care professionals.

 

We are currently looking for a Senior Supervisor Technical Service for the Cardiac Rhythm and Heart Failure (CRHF) team.

A Day in the Life

The Senior Supervisor Technical Service is responsible for day-to-day leadership of a team of technical service specialists, who support CRHF products. The team consists of 2 sub-teams: a team specialized in implantable products and a team specialized in externals (programmers, Carelink, tablets).

 

Job responsibilities consist of: people management, team management, goal-setting, KPI monitoring, coaching/mentoring of employees, training, appraisals, recruitment, providing and maintaining technical expertise/skills in the team, involvement in escalated issues and projects.

Next to this, you will part of the Extended Staff of the RC&TS team and involved in defining and supporting the strategy setting of the team.

 

Your main tasks and responsibilities include:

  • Supervising team members providing technical, project or process supervision.
  • Translate departmental objectives to team and individual objectives, monitor progress and drive completion. Defines and monitor operational objectives for team and individuals.
  • Daily management of the activities performed by the teams: ensure that processes meet customer, regulatory and timeliness requirements. Initiate and support continuous improvement or expansion projects.
  • Spends a portion of time performing individual tasks/projects like setting up/adapting support structures for new products or changes in the organization, implementation/updating IT tools.
  • Build relationships with counterparts in the department, business, customers, countries and marketing. Represent the department in internal and external meetings. Build networks (e.g. with sales, marketing, regulatory and Strategic Business Units) for input on improvement initiatives, and issues.
  • Maintain knowledge of products within CRHF.
  • Prepares, participates to and assists in audits and inspections (internal & external)
  • Management of ad hoc issues and escalations.

Do you have what it takes:

  • Bachelor’s degree, with at least 5 years of work experience;
  • Experience in people management (3-5 years);
  • Work experience in a technical service or customer service environment.
 

To be successful in this role you recognize yourself as a:

  • People leader;
  • Decisionmaker;
  • Like to manage a team of technical specialists;
  • You have excellent communication skills and act with diplomacy;
  • You possess strong analytical skills;
  • Have a pro-active and positive attitude.

Your Answer

Is this the position you are waiting for? Don't hesitate and send us your CV and cover letter by using the apply button.

About Medtronic

As a global leader in medical technology, services and solutions, Medtronic improves the health and lives of millions of people each year. We believe our deep clinical, therapeutic and economic expertise can help address the complex challenges - such as rising costs, aging populations and the burden of chronic disease - faced by families and healthcare systems today. But no one can do it alone. That’s why we’re committed to partnering in new ways and developing powerful solutions that deliver better patient outcomes.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 85,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Medtronic Eindhoven Design Center and Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,500 employees.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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