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Senior Technical User Support Analyst - CVG IT

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IT
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19000M24 Requisition #
Thanks for your interest in the Senior Technical User Support Analyst - CVG IT position. Unfortunately this position has been closed but you can search our 2,324 open jobs by clicking here.
MUST HAVE (Minimum Qualifications)
• Bachelor’s degree
• 4+ years of experience with a bachelor’s degree or 2+ years of experience with an advanced degree


NICE TO HAVE (Preferred Qualifications)
• Previous Medtronic experience
• Preference given to current Medtronic employees
• Priority consideration will be given to local applicants
• System performance / monitoring experience
• Knowledge of data integration tools
• Knowledge of Healthcare, Healthcare services, terminology, and process flow
• Project Management experience
• Ability to anticipate and drive change
• 2+ years of technical applications support preferably in a hosted services environment
• 2+ years of experience with Windows and Linux based operating systems
• 1+ years of Microsoft SQL database administration and transact SQL query writing experience maintaining and monitoring automated processes using scheduling tools
• Strong troubleshooting and analysis skills
• ITIL experience including incident, change and problem management with ServiceNow
• Experience supporting cloud technologies, specifically AWS
• Experience with monitoring tools (like AppDynamics, CA UIM, IDERA, CloudWatch, DynaTrace, etc.) along with creating monitoring dashboards for business stakeholders
• Ability to work in 24x7 environment and be part of on-call rotation


ABOUT MEDTRONIC
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.


PHYSICAL JOB REQUIREMENTS
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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