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Sr IT Bus Systems Analyst

21000J94 Requisition #
Careers That Change Lives
In this exciting role as a Sr IT Bus Systems Analyst, you will support the Medtronic Patient & Technical Services by implementing large-scale projects and enhancements in ServiceNow.  ServiceNow is a critical component of interacting with our customers and allows us to standardize processes across teams with varying backgrounds and ensures our interactions with customers are consistent with Medtronic brand values and standards.  As a PTS team member, you will meet our customers’ expectations through consistent demonstration of valued behaviors + guiding principles and ensure those expectations are carried through with each contact our team has with patients, clinicians, and caregivers.
The Cardiac and Vascular Group brings all of our cardiac and vascular businesses together into one cross-functional, collaborative operating unit to employ the full breadth of our talent, technologies, products, services, and solutions to address the needs of customers and patients across the globe
CARDIAC RHYTHM AND HEART FAILURE offers devices and therapies to treat abnormal heart rhythms, as well as cardiac diagnostic and monitoring solutions.
A Day in the Life includes intaking change requests, translating those requests into actionable user stories, and working across varying IT teams to bring those changes to life within ServiceNow.  Some activities include:
  • Meet with stakeholders and documenting enhancement ideas and change requests into technical requirements within ServiceNow
  • Prioritize stories and enhancements by understanding the business value and articulating outcomes to stakeholders with competing priorities
  • Create dashboards and reports to provide insights within ServiceNow
  • Assist with day to day questions from users regarding PTS systems including ServiceNow, Five9, and Verint
  • Meet with developers and other IT stakeholders to ensure that project timelines on are on track and the output meets the business needs
  • Complete UAT and/or regression testing in lower environments to ensure that business processes don’t erode, and development yields the expected results
  • Complete functional check-outs once code is moved to production to ensure that outcomes are as expected
  • Create training materials and translate technical project outcomes into content that can be digested by learners in a variety of formats
Additional responsibilities may include the following and other duties may be assigned.
  • Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.
  • Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner.
  • May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.
  • May lead cross-functional linked teams to address business or systems issues.
Must Have: Minimum Requirements
  • Bachelors degree required
  • Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience


Nice to Have

  • Experience leading cross-functional projects in a matrixed environment.
  • Experience with ServiceNow and API connections
  • Experience with Five9
  • Experience with Verint

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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