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Sr. Repair Operations Engineer

200001LZ Requisition #

Careeers that Change Lives
The Service Depot Sr. Repair Operations Engineer will report into the Global Service Repair Operations organization. You will serve as a key role in pro-actively identifying issues in returned capital equipment and identify the repair path for each piece of equipment. You will work closely with the cross-functional groups to ensure that the issues are robustly investigated using core engineering principles.

This position is responsible for ensuring that root causes are correctively identified, proposing corrective actions that will eliminate failure modes, ensuring corrective action compliance with Quality and Regulatory requirements, and documenting your results in technical summaries. Additionally, the Service Depot Sr. Engineer will work with Post Market Vigilance to proactively identify any emerging trends and provide technical council to management about these trends and their risk to the business.

You will develop processes for the testing, rework, repair, and disposition of all Service Returned Material Authorization (RMA) products for the Medtronic Surgical Robotics Platform. You may perform service and repair of designated electronic or mechanical products in the most efficient manner, adhering to established quality standards. You may work with the site Engineering, Manufacturing, Quality teams, including the Complaint department to determine product failures. You will also be responsible for complying with all local and global policies and procedures.

Other areas of contribution include providing feedback to product development teams related to activities performed in failure analysis and repair. Support the design for service process by identifying areas of improvement and translating those into service requirements.

A Day in the Life
• Develop and improve failure analysis strategies and lead the technical management efforts to identify and correct issues relating to device failures in the field.
• Contribute to the development of repair processes.
• Analyze product failures, perform troubleshooting, identify root cause, and verify corrective actions.
• Set up and operate machines/equipment/fixtures needed to perform repair & testing processes.
• Effectively communicate and influence the outcome of a failure investigations in a high energy, cross-functional team and multi-site environment that includes R&D, Regulatory, Quality, Procurement, Supply Chain, Supplier Quality/Development and Manufacturing/Operations.
• Communicate failure analysis findings coherently and accurately to management and provide technical input to their decision-making processes. Communicate findings in thoroughly documented reports. Create and maintain a searchable database of technical summaries related to failure investigations.
• Identify and implement methods for tracking failure trends by collaborating with Quality Eng.
• Use statistical techniques to provide statistical evidence of root cause analysis conclusions.
• Understand the application of various failure analysis techniques and their relative advantages.
• Drive the development and manage the execution of complex experiments and tests (including writing and executing protocols) on existing product lines to qualify and investigate manufacturing issues, analyze results, make recommendations, and develop reports.
• Manage the service parts inventory by working closely with the planning organization.
• Train, coach, and guide lower level employees on more complex procedures and root cause analysis methodology.
• Be the subject matter expert in key fields related to the manufacture and repair of Class III medical devices.
• Perform other duties and responsibilities as assigned.
• Travel Approximately 30%.

Must Have: Minimum Requirements

  • Minimum of 4 years of experience, or advanced degree with a minimum of 2 years  experience
  • Bachelor's degree required

Nice to Have
• Bachelor’s degree in engineering with a minimum of 4 years of experience or Master’s degree with 3 years of experience in the medical device industry with key technologies and processes related to the assembly and manufacture of Class II or III devices.
• Experience in leading and serving in a technical role for Failure Analysis or Reliability Engineering.
• Experience with a robotics platform or complex mechanical system.
• Extensive knowledge and understanding of principles, theories, and concepts relevant to engineering, especially product development, manufacturing engineering, and failure modes.
• Experience with a variety of software packages, e.g. JIRA, Agile, SAP, etc.

• The employee is required to interact with a computer, communicate with peers and co-workers, and sit for prolonged periods of time doing computer based work.
• Employee must occasionally lift and/or move up to 50 pounds.
• The noise level in the work environment is usually moderate.
• Typical office and lab working environments.

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements 
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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