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Systems Administrator - Exchange

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IT
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19000DC0 Requisition #
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System Administrator - Exchange Server

 

 

 

Careers that Change Lives

 

 

 

This position at Medtronic is aimed at maintaining a smooth operation of global collaboration systems; responsible for technical support of a hybrid Exchange 2010/2013/Exchange Online (Office365) environment; configuration, testing, and client support. Support other collaboration applications in the environment as necessary including, but not limited to: email hygiene, instant messaging, web-conferencing, RightFax, file sharing and Microsoft Outlook

 

 

 

 

 

 

 

 

A Day in the Life

 

 

 

 

 

 

 Work on problems of enterprise-wide scope where analysis of situations or data requires in-depth evaluation of various factors. Develop solutions to a variety of complex problems.

  • Develop and maintain a strong practical understanding of technologies currently deployed within the department. Also, a broad theoretical understanding of current state-of-the-art hardware and software. Frequent use and knowledge of industry practices, techniques, and standards.

  • Develop and review operational instructions for normal system activities, system backups, and disaster recovery situations.

  • Analyze vendor products and make recommendations to purchase hardware and/or software and coordinate installation.

  • Lead or assist with internal projects associated with the supported technologies within the organization, evaluating, recommending, and assisting in implementation of new tools/technology.

  • Perform or assist in capacity/performance management, trend and error analysis to determine system changes required.

  • Manage support workload SLAs through Service Now ticketing system.

  • Recommend process improvement and automation through PowerShell scripting.

  • Member of an after-hours/weekend rotation of team members for major incident escalation response.

  • Adhere to signed service level agreements with Business Units

     

    Must Haves

 

 Bachelor’s Degree

  • 3+ years of experience hybrid Exchange 2010/2013/Exchange Online (Office365) environment administration

  • Experience utilizing scripting in system administration and reports (i.e. PowerShell)

  • Experience working into RightFax.

  • Ability to work effectively in a team environment

  • Strong analytical problem solving skills

     

     

    Key Responsibilities:

     

 

 

 

 

 

 Support, plan, monitor hardware utilization, database utilization, storage and system response time.

  • Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.

  • Work within Medtronic IT process and procedures to organize and document planned changes.

  • Work with global peers, partner teams, and vendors as necessary to accomplish team objectives

 

 

 

Preferred

 

 

 

 

 

 

 1+ years of experience supporting Cisco Collaboration tools (Jabber, WebEx)

  • 1+ years of experience supporting mail hygiene applications (Exchange Online Protection, Proofpoint)

  • Experience supporting large global enterprise mail environments

  • Ability to translate customer requirements into recommendations that fit needs

  • Ability to handle multiple projects and activities, deal with change, and work with a variety of personality types required

  • Ability to troubleshoot very complex issues with short time constraints

  • Ability to develop, document, design, and communicate complex environments and infrastructures

  • Customer service: Client-oriented telephone and email/chat abilities which grant the ability to respond quickly, competently, and patiently to client requests

 

 

 

Work Timings

 

This role may require working in shifts(Morning/Afternoon) and shift shall be assigned as per business need.

 

 

 

About Medtronic

 


Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.

 

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

 

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

 

Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the future

 

 

 


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.

 

Must Have: Minimum Requirements

  • Bachelors degree required
  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have


About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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