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Technical Consultant, Structural Heart, UK & Ireland, North East

19000O9R Requisition #
Careers that Change Lives

The Cardiac Surgery and Structural Heart business unit (CSSH) is part of the Cardiac & Vascular Group (CVG) and consists of 3 sales teams – Heart Surgical Technologies, Perfusion and Structural Heart. Our customers are clinical and non-clinical, and mainly (but not exclusively) within the Interventional Cardiology and Cardiac Surgery specialities in large tertiary centres or centres with strong links to those tertiary centres. They include Interventional Cardiologists, Cardiac Surgeons, Perfusionists, Intensivists, cardiac cath lab managers, theatre managers, specialist nurses, directorate managers and procurement. Our products/therapies are used to treat/in the treatment of patients with Heart Valve Disease (aortic, mitral, pulmonic and tricuspid), Coronary Artery Disease (both on and off-pump/Cardiac Bypass), Atrial Fibrillation (surgical treatment) via approaches that range from open heart surgery to minimally invasive non-surgical.

The Structural Heart (SH) team are currently responsible for Transcatheter Aortic Valves (TAVI – Evolut platform) and Transcatheter Pulmonic Valves (TPV – Melody). The TAVI the market is growing double digits in both the UKI & EMEA and is increasingly competitive. In Structural Heart there is a constant focus on innovation, with significant investment in R&D and therefore a strong product pipeline, with several new products/therapies over coming years. The immediate focus for the UKI SH team is TAVI, which is clearly identified as an important CVG growth driver.

A Day in the Life
  • The primary focus of the SH Technical Consultant role is to provide excellent clinical/technical support and education for Medtronic TAVI and Melody implanters/implanting teams, to ensure Medtronic best practice guidelines on the use of products are followed and best clinical outcomes achieved for patients whilst enhancing Medtronic’s reputation in the market. 
  • Provides clinical implant support to the clinical team in theatre/cath lab, advising, guiding and shaping the intervention. This includes; support of pre-op case planning (including sizing support through use of 3Mensio), loading of the valve bioprosthesis, intra-op technical guidance and recommendations in-line with Medtronic best-practices, the post-op review process, etc. 
  • Plans and prioritises clinical, technical and educational programmes with review and input from SH Sales Team and other functional groups, i.e. marketing, reimbursement, regulatory, clinical, education etc., consistent with the UKI Business Plan.
  • Provides technical support to the customers across the full UK & Ireland region, both before and after the implant of the device. Provides troubleshooting support to field sales force and customers on request.
  • Participates in the development of employee and customer training/education programmes. Prepares study materials, plans, organises and conducts training to customers (physicians, technicians and nurses) in collaboration with the sales force/network team.
  • Coordinates and liaises with the SH team (e.g. TDS team/SH sales team, marketing, market development, Country Sales Manager) before delivering services across the region.
  • Supports Sales force during presentations to customers upon request.
  • Builds strong and lasting relationships with key decision makers, especially clinical customers including UKI KOLs.
  • Supports marketing and sales teams with the introduction and market launch of new products and therapies, through clinical review and input to sales and marketing brochures, meeting agendas etc.
  • Reports all account, market and competitive information and trends and metrics in a comprehensive, complete and timely fashion when requested through platforms such as Salesforce.com/APDR/SAlesForce1 App. 
  • Reports immediately and accurately (via MPXR if necessary) all customer or product related events (e.g., customer feedback, product complaints, legal issues and risks etc).
  • Carries out all administrative duties and all necessary reports in a timely and diligent manner, (i.e. boot stock reports, stock movement forms etc.). 
  • Attends all required regional and national meetings when requested to.
Must Haves
  • Able to work in a cardiac cath lab/operating room environment
  • Strong customer focus.
  • Ability to work both independently and as part of a team 
  • Strong communication and presentation skills
  • Driving licence
Nice to Haves
  • TAVI Nurse Specialist, Registered Nurse with Cardiac experience, Echocardiographer or similar Medical experience
  • Medical Device experience in cardiology/TAVI
  • Knowledge of the competitive, cardiology marketplace
  • Previous training/education experience
Your Answer 
Is this the position you were waiting for? Then please apply directly via the apply button! 

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. 

Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. 
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.

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