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Technical Support Specialist - Digital Surgery (Remote)

Sales & Marketing Support
21000BHN Requisition #
Thanks for your interest in the Technical Support Specialist - Digital Surgery (Remote) position. Unfortunately this position has been closed but you can search our 3,306 open jobs by clicking here.
Must Have: Minimum Requirements
  • Bachelors degree required
  • Minimum of 2 years of field technician, engineer or customer support experience, or advanced degree with 0 years of experience

Nice to Have

  • 2+ years of demonstrated technician, field service engineer or customer support experience 
  • Experience in medical devices, surgical protocols and medical terminology.
  • Comfortable in an acute clinical setting
  • Experience resolving software issues and communicating effectively with customers
  • Preferable knowledge of video and imaging technologies
  • Ability to deal with difficult situations and resolve conflict swiftly, responsive problem solver and action-oriented in resolving customer and third-party issues 
  • Ability to perform in a remote self-structured environment
  • Strong computer skills and preferably experience with ERP, ServiceNow or ServiceMax 
  • Experience with dealing with large install base management 
  • Excellent verbal and written communication skills.
  • Excellent documentation skills
  • Knowledge of good manufacturing practices (GMP) and Medical Quality System Standards 

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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