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Technical User Support Analyst - Front Line Support

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IT
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21000G06 Requisition #
Thanks for your interest in the Technical User Support Analyst - Front Line Support position. Unfortunately this position has been closed but you can search our 3,172 open jobs by clicking here.

Must Haves

  • Bachelor degree
  • 2+ years of experience with similar responsibilities.
  • Fluent in Arabic and English.
     

Nice to Haves

  • Experience using or supporting the following applications and technologies
  • French Language.
  • Windows XP, Windows 7 & Windows 10
  • Microsoft Outlook 2003 & 2016
  • Microsoft Office 2003 & 2016
  • Remote management tools
  • Active directory administration
  • Virtual private network
  • Web-based applications
  • Wireless networking
  • Mobile Handheld Devices – (such as iPhone, iPad, Android)
  • Customer service:  Client-oriented telephone and email/chat abilities which grant the ability to respond quickly, competently and patiently to client requests
  • Communication:  Excellent oral and written communication, ability to communicate complex technical information to non-technical audiences
  • Problem-solving:  Gathering information, analytical thinking, troubleshooting, offering quality solutions
  • Interpersonal:  Conflict resolution, team work
  • Adaptability:  Works logically under pressure, can work in a changing environment and deals successfully with stressful situations
  • A+ Certification and/or any Microsoft Certified Professional from the MCSE track preferred
  • Apple Certification(s)
  • ITIL Foundation (or higher) Certification preferred

 


About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
 

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