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Therapy Support Specialist, Pelvic Health -Western NY

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Sales & Marketing Support
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19000MSW Requisition #

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:
 
This position supports the Interstim Therapy groups in the areas of surgical coverage, follow-up, support, troubleshooting, customer service and education within a territory.  In certain instances this person may be engaged in basic market development activities depending upon the needs of the assigned territory.
 
A DAY IN THE LIFE:  POSITION RESPONSIBILITIES:

• Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems). • Maintains current knowledge about assigned products and services as well as competitive products.  • For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees.  This position educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies.  This is achieved by coordinating: one on one sessions, in service education programs, seminars and/or outside symposiums.   • Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).    • Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations.  This position is able to place an order with customer service for pending purchase orders and product replacement. • Maintains open and effective communication with all district personnel, customers and other Medtronic employees.  • Contributes to the completion of milestones associated with specific projects at the regional and/or national level. • Ensure personal understanding of all quality policy/system items that are personally applicable. Follow all work/quality procedures to ensure quality system compliance and high quality work. • Performs other related activities, as assigned. 

Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. 



MUST HAVE - BASIC QUALIFICATIONS:

6 years of patient care/clinical experience with Associates Degree or 4 years of patient care/clinical experience with Bachelor’s  Degree or 2 years of medical sales experience with Bachelor  Degree.
                                     
                                                                   
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

•         Bachelors Degree Preferred •         Masters Degree Preferred •         Clinical skill and knowledge (ex. conduct a simple trial, implant and/or refill a pump)Clinical           experience with implantable Neuromodulation products and stim experience. •         Experience in servicing medical personnel on product use •         Experience with a medical device company or pharmaceutical company, and clinical            experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room,  or home health care. •         Ability to communicate effectively with sales and health care professionals.  •         Ability to coach others on use of products and clinical applications. •         Excellent organizational skills.  •         Ability to prioritize under pressure •         Manage multiple tasks simultaneously Preference will be given to local qualified candidates and candidates with Medtronic experience
 
 
ABOUT MEDTRONIC:
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. 
 
PHYSICAL JOB  REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to interact with a computer, and communicate with peers and co-workers.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees
 
 


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